SmartHub will help you
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
Smart PAYMENTS
Smart COMMUNICATION
Smart ENVIRONMENT
Smart USAGE
Latest News
Announcements
What changes can you expect when we launch SmartHub?
- New account number: Use your new account number to register for SmartHub. You can find your new account number on your new bill or visit [url] to look it up. To look up the number online, you will need your Customer Number, which you can find on your last bill. more details can be found below in the “Getting Started” section.
- Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
- Update your online payment options: Once you register for your online account, you will need to update your payment options.
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub account
Locate your new account number (instructions below) and get registered!
Download the new app!
Manage your account on the go from
anywhere at any time!
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
Other Frequently Asked Questions (FAQs)
Do I have to use SmartHub to pay my bill?
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit [url] to view all payment options.
Can I manage and make payments on multiple accounts with SmartHub?
Yes.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
Why did you make all these changes? Who is paying for all these changes? Should I expect a rate increase now?
As the company continues to grow, so does the need for better information availability to the customers. These enhancements are ways we can provide a higher level of customer satisfaction for the majority of our customers.
All of these changes are within the normal operating budget of the company. There will not be a rate increase with regards to these changes.
How current is the account information in the app or website?
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
How do I avoid being scammed by another party when being asked about SmartHub and my new account number?
Major projects often provide scammers with opportunities to steal your personal information.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a Hillsboro Telephone or Verneau Employee, please report it to us at info@hillsborotel.net or by phone at (608) 489-3230
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address: 121 Mill Street, Hillsboro, WI 54634
Phone: (608) 489-3230
FAX: (608) 489-1111